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Microsoft Remote Assist, work together from anywhere

Tim Hermans

15 January 2020

9 min reading time

“Solve problems without the need to be onsite”, that statements might sound unrealistic, but with the available technology this is already possible today! For many industries, this can be the holy grail to solve some of their key challenges, as many companies in various industries struggle to find technical qualified staff. Other challenges we see in the market is the need to improve first time fix percentage as well as to improve overall customer satisfaction.

One of the possible solutions is the Microsoft Mixed Reality stack. Microsoft is currently investing heavily in their mixed reality offering and in this blog post I want to explain the capabilities and benefits of Remote Assist (one of the currently 4 available solutions in the Mixed Reality stack). Remote Assist allows (field) engineers to get help from a remote expert. The field engineer uses a smartphone or a Microsoft HoloLens and use Microsoft Teams to call to an expert by using Remote Assist. Then the expert can easily view what the field engineer on location is seeing. With this information the expert can give tips and tricks via Remote Assist.

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Microsoft Remote Assist, work together from anywhere

Tim Hermans

15 January 2020

9 min

Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.

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Mixed Reality trends to watch in 2020!

Tim Hermans

08 January 2020

9 min

With the introduction of Mixed Reality, which is the merging of real and virtual worlds, a true immersive experience is available. The forecast of this technology looks promising and the potential of this technology is much bigger than AR and VR.

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Recreate Solutions and Microsoft Launch the HoloSuite; a brand new digital customer experience at Microsofts Schiphol Airport!

Tim Hermans

20 December 2019

6 min

On November 25 Microsoft, in close cooperation with Recreate, launched a complete new customer experience: “The HoloSuite”.

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The economy is running at full speed. However, people with disabilities are still too often on the sidelines. Technology offers opportunities to close this gap. How?

Tim Hermans

09 December 2019

The economy is running at full speed. However, people with disabilities are still too often on the sidelines. Technology offers opportunities to close this gap. How?

Microsoft HoloLens 2: The future of Augmented Reality?

Tim Hermans

02 December 2019

12 min

Earlier this year Microsoft unveiled the next generation Hololens at the Mobile World Congress

The answer to the shortage of personnel in the installation sector is Augmented Reality.

Martijn Antonissen

30 November 2019

3 min

Both the labour market in industry in general and in the installation sector in particular are under pressure. The markets are recovering and both have a shortage of professionals to carry out all the projects that companies are faced with.

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