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Microsoft Remote Assist

Help employees work together even when they’re worlds apart.

Benefits of Microsoft Remote Assist:

  • The expert doesn’t have to be on location which result in savings on traveling time and utilize the expert time more efficient 

  • When using the Microsoft HoloLens Field engineers have both hands free 

  • Expert can easily support and assist multiple less experiences engineers simultaneously  

  • Less skilled engineers can solve complex problems with the help of an remote export 

  • Higher first time fix percentage due to better problem diagnostics 

  • By using 3D trip and tricks the expert can more easily help the engineer  

  • Remote Assist can also run on a IoS Or Android Smartphone (contact us to check if your smart phone can support Remote Assist 


Microsoft Remote Assist

 

One of the standard solutions that we implement is Microsoft Remote Assistance. This solution allows field engineers to get help from a remote expert. The field engineer uses a smartphone or a Microsoft HoloLens and use Microsoft Teams to call to an expert by using Remote Assist, the expert can easily view what the field engineer on location is seeing. With this information the expert can give tips and tricks via Remote Assist. Help can be given by using the following options: 3D annotations, taking/sharing photos, sharing documents and video and it is even possible to contact several experts at the same time.

 

Using Remote Assist can result in huge savings for your organization. This includes reducing travel costs for experts, reducing work hours, shorter lead times and shorter outages of machines and / or services and better utilization of your experts.