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Microsoft Remote Assist

Help employees work together even when they’re worlds apart.

One of the standard solutions that we implement is Microsoft Remote Assistance. This solution allows field engineers to get help from a remote expert. The field engineer uses a smartphone or a Microsoft HoloLens and use Microsoft Teams to call to an expert by using Remote Assist, the expert can easily view what the field engineer on location is seeing. With this information the expert can give tips and tricks via Remote Assist. Help can be given by using the following options: 3D annotations, taking/sharing photos, sharing documents and video and it is even possible to contact several experts at the same time.


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Microsoft Remote Assist

  • Saving on travel time and utilize the expert time more efficient 

  • Expert can easily support and assist multiple less experiences engineers simultaneously  

  • Less skilled engineers can solve complex problems with the help of an remote export 

  • Higher first time fix percentage due to better problem diagnostics 

  • By using 3D annotations the expert can more easily help the engineer  

  • When using the Microsoft HoloLens Field engineers have both hands free 

  • Remote Assist can also run on a IoS Or Android Smartphone 


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