Remote Assist, work together from anywhere

Remote Assist, work together from anywhere

“Solve problems without the need to be onsite”, that statement might sound unrealistic, but with the available technology, this is already possible today! For many industries, this can be the holy grail to solve some of their key challenges, as many companies in various industries struggle to find technically qualified staff. Another challenge we see in the market is the need to improve first-time fix percentage as well as to improve overall customer satisfaction.

Microsoft Remote Assist, work together from anywhere

Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices. Help can be given by using the following options: 3D annotations, taking/sharing photos, sharing documents and video and it is even possible to contact several experts at the same time. With Remote Assist, a subject matter expert doesn’t have to be on-site but still has clear sight of the problem and can help in real-time. A good business scenario can be when a less experienced engineer is sent to a customer location but the engineer need help to diagnose and solve the problem. This can be resolved with Remote Assist by “simply” calling a subject matter expert. The cost savings can be huge, on one hand, you don’t need to send multiple engineers to a job site, the first-time fix percentage will increase significantly and you can send less experienced people to a customer and still solve the issue.

Solve problems in real time

With Remote Assist Microsoft has created a hybrid app that can be used on multiple platforms like iOS, Android, and on the HoloLens. With Remote Assist, a subject matter expert or colleague can help solve an issue in real-time which is, of course, a huge benefit. In some cases, Remote assistance on a smartphone or tablet can be sufficient. The benefit of these platforms is that they can make of a 4G (and hopefully soon a 5G) network to guarantee a good connection. However, in some cases, it is necessary to have both hands free, and then the HoloLens will help you find better solutions to the issues you are troubleshooting.

Business App integration

All the functionality in the app can solve problems quickly, but it gets really interesting if these mixed reality applications are connected with business applications. In the last Remote Assist update, Microsoft made the first steps to connect with D365 for Field Service. When a remote assist call is ended, the engineer has the opportunity to connect his time to a booking in D365. This will increase the efficiency of both the engineer and the subject matter expert, and the linking of these processes also makes it easier for companies to make the business case to use this new technology.

New business models

Using Remote Assist can not only improve your internal operation, but it can also be the start of new business initiatives. Many organizations are shifting into “servitization”, meaning they sell a service and not simply a product anymore. A key component of selling a service is to include the offering with an SLA to guarantee your customers they can use the product 24/7. When an error occurs, your need to respond quickly, and with tools like Remote Assist, it is possible to react and solve problems almost directly.

Partnership with Microsoft

“We are incredibly proud of the close collaboration between Microsoft and Recreate to deliver real live use cases to the HoloSuite. The HoloSuite allows us to give customers a true immersive experience and let experience what digital transformation truly means. The combination of the 360° experience, Microsoft business apps, IoT, the Microsoft HoloLens and real customer cases give an experience which is truly unique in the world!”

Roy Kamphuis, Managing Director and Founder at Recreate Solutions

Microsoft Remote Assist is, an easy tool to get used to Mixed Reality!

Using Remote Assist can result in huge savings for your organization. This includes reducing travel costs for experts, reducing work hours, shorter lead times and shorter outages of machines and/or services, and better utilization of your experts.

Interested in Remote assistance? Do you want to experience it yourself? Contact us and we are more than happy to demonstrate the solution to you!

“Build a better tomorrow, Recreate today!”